Advanced Course in Personalised Care: From Rhetoric to Reality

Personalised care is set to be business as usual for the NHS by 2024 according to the NHS long-term plan. It is all about keeping people, their individual needs and lives at the heart of care. But what does this look like in practice?

This inspiring, engaging and interactive training is founded on lived experience and aimed at bridging the gap between the rhetoric of personalised care and the reality of clinical practice and service delivery. It is about putting skin and flesh on the bones of personalised care. Helping practitioners, managers, leaders and commissioners to integrate personalised care into practice, systems and service delivery. Through understanding the context of families and individuals, the reality within services and the theory of personalised care, this advanced course helps delegates turn theory into practice.

This advanced Born at the Right Time training is either delivered as a 1-day in-person course or over several virtual events. When time and resources are limited, personalised care is about making the most of our interactions, time, energy and resources by focusing on the getting it right the first time round.

Following the initial training, support is given for one year through monthly virtual drop-in sessions to support delegates implementing ongoing change.


  • Explore the impact of lived experience and principles of personalised care
  • Create a shared language of Personalised Care and apply theory to local experiences, practices and systems
  • Discover what Personalised Care could look like in your setting and clinical practice.
  • Plan meaningful steps to deliver personalised care across your NHS Trust, Integrated Care or Social Care service.

Testimonials for Born at the Right Time Training

“Truly inspirational training”

“Very powerful”

“You have changed my practice from this moment on”

Course image Advanced Course in Personalised Care_ From Rhetoric to Reality
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Rachel Wright (BSc) Founder of Born at the Right Time

Rachel Wright (BSc RN) is founder of Born at the Right Time, author of The Skies I’m Underaward winning blogger and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular The Skies We’re Under Podcast, Rachel’s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless.

An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also Bridging the Gap between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality

Request this training as a bespoke course for you team, department or organisation or book your free training consultation.

    Contact us today to work with Born at the Right Time to bring the lived experience of families into your training to create collaborative, personalised courses.

    Book this course