Communication and Co-production with Relatives and Carers in a Changing World

About this event


This 1-day CPD certified course comprises of:

  • Pre-training event worksheet (1 hour)
  • Live training event via Zoom meetings with trainer and founder of Born at the Right Time, Rachel Wright (4 hours)
  • Independent reflective task using specifically designed reflective tool.


An inspiring, interactive and unique 1-day CPD-certified training course sharing lived experience, research and best practice. Focused on equipping practitioners to effectively communicate and work in co-production with families of children/adults who have complex needs. Every delegate will leave better informed, with practical ways to improve future practice in a changing world, even one with changes imposed by coronavirus.

When time and resources are limited, maximising interactions with family/carers is essential. Effective communication and co-production increases engagement, reduces complaints and improves outcomes.

Everyone in health, education or social care interacting with families of children/adults with complex needs: teachers, physios, OTs, SALTs, LSAs, PCNs, communications teams, primary, secondary and tertiary care practitioners – and many more.


  • Lived experience
  • The emotional journey for carers
  • Psychology and physiology of communication
  • Research and evidence-based examples
  • Hallmarks of co-production
  • Communication and co-production in a post-covid world

Testimonials from training

“Everyone would benefit from this training” Teacher

“Inspirational” Therapist

“I loved this training session, so useful and I really feel it will influence and change my practice as a nurse.” Paediatric Nurse

“Training based on real experience making sure we remember real people in our practice. Excellent and would highly recommend.” Charity Worker with independent agency

“Inspired to give parents more opportunity to make sure their voice and opinions are heard and understood.” Physiotherapist

“It has been a valuable, powerful session with an insight to families we work with. It’s been great to see and hear where we can improve connections.” Allied Health Professional

“This course was very impactful and thought provoking. It will definitely influence the way we interact with parents and carers.” Lead at outstanding social care provider

“This session was powerful and inspirational. It has given me the confidence to work more positively with parents and carers and I feel more competent to do so.” Hospital Administrator

“The course was delivered with a great deal of compassion and Rachel really embodies the qualities she is discussing.” Junior Doctor

“Rachel’s passion, insight and wonderful personality made this training accessible, moving, interesting, funny and relevant.  We came away with specific improvements that we could make to the EHCP writing process – both as a service and as individuals – that would help to ensure that the young people we support and their families will be better acknowledged, listened to and treated as joint partners in the whole process.” Speech & Language Therapist


Rachel Wright (BSc) Founder of Born at the Right Time

Rachel is author of The Skies I’m Under, finalist 2020 RCN Nursing Awards, trainer, qualified nurse and unqualified mum of three sons; one of whom has severe disabilities and life-limiting epilepsy. Occasionally she ties on her trainers and runs in a vague attempt to counteract her love for Salt ‘n Vinegar crisps, hummus and all things carbohydrate.


Request this training as a bespoke course for you team, department or organisation or book your free training consultation.

    Contact us today to work with BatRT to bring the lived experience of families into your training to create collaborative, personalised courses.

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