Communication, Co-production & Personalised Care Training

Specialist training focused on collaborative working and relationship-building in Healthcare, Social Care and SEN.

Our range of acclaimed courses explores the heart of lived experience, deepening a knowledge through evidence and research, and initiating creative and actionable changes to collaborative practice and delivery. Book onto our Communication, Co-production and Personalised Care training e-learning Introductory courses, live and interactive Essentials course or Advanced courses below. Because excellence comes in working better together.

Introduction to Communication and Collaboration with Parents/Carers

This range of e-learning on demand courses deliver 2-hours CPD certified training and introduces practitioners across SEND, Health and Social Care to the hallmarks of effective communication and collaborative working. Find a course tailored to your specific setting or specialist role.

Checkout issues? Book here.

Essentials in Communication and Co-production with Parents/Carers

This live virtual (Zoom or Teams) or in-person course is an interactive and engaging course. Recently a Finalist of the Best Education Program for NHS it helps practitioners apply the reality of lived experience, evidence and research to their own practice and setting. Applicable across all sectors this is our most popular course, is a great first step in personalised care training and can be booked as an individual or for bespoke group bookings email

Checkout issues? Book here.

Advanced Personalised Care training and Difficult Conversations courses

New for 2023 live virtual (Zoom or Teams) or in-person courses focused on excellence in communication and personalised care training.

Personalised Care: Rhetoric to Reality

Specialist Personalised Care training for ICBs, specialist teams and all healthcare providers committed to delivering personalised care as directed by NHS England Long term plan. Developing the principles of brilliant free Personalised Care Institute training, this specialist personalised care training has lived experience at its heart alongside the support for delegates to implement changes in practice and systems.

Difficult Conversations, Conflict and Relationship Building with Parents/Carers

This course looks at key factors which may lead to the breakdown of relationships between practitioners and parent/carers and what positive meaningful connection might look like.

Checkout issues? Book here.

Testimonials for Communication and Personalised Care Training

“I have left fired up to change my daily practice.”

“An absolute gem of a training – thank you!”


“Every single staff member said it was one of the best training sessions they have ever completed.”

“Catalyst for Change”

“One of the best trainings I’ve ever attended – bar none!”

Born at the Right Time’s unique and engaging Personalised Care training stems from a passion to #bridgethegap between the families of people with complex disabilities and the professionals who support them.

The hallmarks of our internationally delivered training are:

Exploring the heart of lived experience

Deepening a knowledge of collaboration and communication through evidence and research

Initiating creative and actionable changes to practice and delivery

Trainer in Communication, Co-production and Personalised Care Training

Born at the Right Time Training is lead and delivered by Founder/Director Rachel Wright

 is a qualified nurse and unqualified mum of 3, parenting a son with complex disabilities. She’s the author of The Skies I’m Under, host of The Skies We’re Under Podcast and an award-winning blogger. Passionate about effective communication and collaborative working, she’s an engaging and humorous communicator who uses her own lived experience and professional skills to inject the heartbeat of people’s lives into training which improves service provision.

For more information on any of our courses, to enquire about bespoke delivery options for your team, access group discounts, enquire about Rachel speaking at your event or a free training consultation email or complete the form. We look forward to talking to you.