Difficult Conversations, Parent Carer Trauma, Life Changing News and Complaints
Specialist training focused on challenging conversations with parents and carers across Healthcare, Social Care and SEN.
Despite our best efforts, sometime circumstances and previous experiences result in difficult and challenging conversations. Parent carer trauma may make relationship building more challenging, complaints may have resulted in relationship breakdown or a diagnosis may necessitate delivering life-changing news that a parent carer will never forget.
Born at the Right Time courses are built on the heart of lived experience, holding the unique perspective of both parent carer and practitioner to enable empathic and compassionate working practices. Each course deepens delegate’s knowledge through evidence and research, whilst creating the reflective space to develop actionable next steps for mitigating against factors which negatively impact working well with Parent Carers.
From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers*
This course looks at key factors which may lead to the breakdown of relationships between practitioners and parent/carers and what positive meaningful connection might look like.
*Previously titled ‘Difficult Conversations, Conflict and Relationship Building’
COMING SOON
Masterclass in Parent Carer Trauma for Practitioners
Rethinking the Conversation: Delivering Life-Changing News
Reframing Complaints: Innovative Approaches to Disagreements
Testimonials for Communication and Personalised Care Training
“I have left fired up to change my daily practice.”
“An absolute gem of a training – thank you!”
“Inspiring”
“Every single staff member said it was one of the best training sessions they have ever completed.”
“Catalyst for Change”
“One of the best trainings I’ve ever attended – bar none!”
Born at the Right Time’s unique and engaging Personalised Care training stems from a passion to #bridgethegap between the families of people with complex disabilities and the professionals who support them.
The hallmarks of our internationally delivered training are:
Exploring the heart of lived experience
Deepening a knowledge of collaboration and communication through evidence and research
Initiating creative and actionable changes to practice and delivery
Trainer
Born at the Right Time Training is lead and delivered by Founder/Director Rachel Wright
is a qualified nurse and unqualified mum of 3, parenting a son with complex disabilities. She’s the author of The Skies I’m Under, host of The Skies We’re Under Podcast and an award-winning blogger. Passionate about effective communication and collaborative working, she’s an engaging and humorous communicator who uses her own lived experience and professional skills to inject the heartbeat of people’s lives into training which improves service provision.
Joanna Holmes
Jo is the parent carer for a child with complex disabilities who worked as a Speech and Language Therapist and in 2014 completed an MSc in Advanced Clinical Practice. Since 2020 she has shared her experiences of supporting her daughter’s communication through her blog and social media platforms Mummy vs AAC for which she won ‘The Anthony Hewson Make A Difference Award’ at the AAC Awards in 2023.