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This 2 hour CPD certified course comprises of:

  • Pre-recorded training sessions
  • Independent learning worksheet
  • Interactive on-line question forum through Padlet
  • Live on-line discussion with trainer Rachel Wright


This short introductory training works as both stand alone training or as a pre-cursor to the Born at the Right Time 1-day ‘Communication and co-production’ training course. It is developed by Born at the Right Time, an organisation which aims to #BridgetheGap between families and those who support them using lived experience, research and best practice.

One week before the live event you will be sent a link to a password protected webpage with all the information you need to complete the course. The course aims to provide a powerful insight into lived experience alongside some research and strategies for providing outstanding practice.


When time and resources are limited, isolation at a record high, maximising interactions with family/carers is essential. Effective communication and co-production increases engagement, reduces complaints and improves outcomes.


Everyone in health, education or social care interacting with families of children/adults with complex needs. Teachers, MDT, communications team, primary, secondary and tertiary practitioners.


  • Lived experience of families

  • Psychology of communication

  • Research and evidence base

  • Hallmarks of co-production

Testimonials from training 

“Powerful, eloquent and thought provoking.”

“Thought provoking and informative.”

“WOW, superb discussion with real life examples and well explained.”

“Refreshing to hear the importance of communication from a parent perspective.”


If you would like to book this event for your team/organisation, please contact us on admin@bornattherighttime.com for a quote for a bespoke package.


Rachel Wright (BSc) is founder of Born at the Right Time, author of The Skies I’m Under, award winning blogger, speaker, trainer, qualified nurse and unqualified mum of three sons; one who has severe disabilities and life-limiting epilepsy. She’s passionate about effective communication, co-production, community and embracing life’s challenges.

An expert through lived experience, Rachel works towards Bridging the Gap between families of children with complex conditions and the practitioners who support them. Occasionally she ties on her trainers and runs in a vague attempt to counteract her love for Salt ‘n Vinegar crisps, hummus and all things carbohydrate. Her middle son is currently writing a book titled, “My mum’s epic fails” (it is likely to have more than one volume).

Book via Eventbrite here.

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