Trauma-Informed Care & Parent Carer Support
for Case Managed Families
Transforming Care for Families with Complex Needs
When a child or young person has complex disabilities and requires an extensive package of support, what is the difference between being good and being great? We believe the answer lies in empathic and compassionate communication, collaboration, and the empowerment of parent carers to confidently advocate for their child’s needs so the whole family can thrive not simply survive.
Born at the Right Time brings trauma-informed care, mentoring, and training to case-managed families. We offer a unique dual perspective which combines clinical expertise with lived experience as parent carers.
Being a case managed family with a team of lawyers, case managers and practitioners in and out of your home, there is an often hidden burden and toll. Every person supporting the case managed family from solicitor to lead case manager and right through to personal assistants in the home can benefit from a greater understanding of the lived experience of families and how small changes in communication, provision and collaborative working ultimately change both experiences and outcomes.
Our Package of Services
Meeting with Parent Carers
In-person meeting aimed at building trust, understanding the whole family’s priorities and write a report with bespoke proposal of support, training and mentoring.
Training and Consultancy
For Legal Medical Negligence Teams, Care Teams and Specialist Practitioners
- Empathic and Compassionate care
- Communication strategies
- Co-production principles
- Understanding parent carer trauma
1:1 Mentoring for Parent Carers
- Understand personal trauma and its impact
- Advocate effectively for their child
- Build a care package that meets the whole family’s needs
Parent Carer Workshops
- Peer to Peer support
- Navigating a complex system
- Parent Carer Well-being
- Caring for a child with medical complexities
Note this is not a counselling service but trauma informed, practical support and mentoring aimed at equipping parent carers and turning a group of people who work together into a team of people who trust each other to create the best outcomes possible.
The hallmarks of Born at the Right Time services:
Why This Matters
Collaborative working, peer-to-peer support, and specialist care are proven to deliver better outcomes for children with complex medical needs and their families.
Research shows that having a child with complex needs can significantly affect parent carer well-being (Griffin, 2020), while peer to peer support strengthens co-production and fosters effective partnerships between families and professionals (Woolley, 2024). In addition, parent carer trauma is often hidden and can be unintentionally perpetuated by systems and professionals, leading to avoidable harm (Clements & Aiello, 2025).
Resilience, empowerment, and post-traumatic growth don’t happen by chance. They require expert guidance and a culture of curiosity, collaboration, and creativity.
Meet Rachel Wright
Rachel Wright is a qualified nurse, experienced trainer, and parent carer to a young man with complex disabilities. Her unique perspective combines clinical expertise with lived experience, making her a trusted voice in transforming care for families and professionals.
Author & Advocate
Rachel has written two books including her memoir, The Skies I’m Under, contributed to chapters and clinical articles focused on improving care and communication with families loving someone with complex disabilities.
As Founder/Director and Lead Trainer for Born at the Right Time, Rachel has developed many courses including:
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- Caring for a Person with Profound and Complex Disabilities (Open Future Learning)
- Bridging the Gap: Reimagining Communication and Co-Production
- From Conflict to Connection: Transforming Difficult Conversations
- Masterclass in Parent Carer Trauma
Expert in Complex Care
As a registered nurse and parent caregiver, Rachel brings both clinical expertise and the challenges of lived experience to key components of caring for a person with medical complexities including:
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- Epilepsy
- Enteral feeding
- Sensory issues
- 24-hour postural care
- Therapies and specialist equipment
- Communication challenges
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Community Builder
Rachel knows how vital it is for parent caregivers to feel seen, connected and a sense that they belong. She hosts the popular The Skies We’re Under podcast, sharing real stories and practical insights for families and professionals. Has written a blog for over 10 years and runs workshops connecting the parent carer voice.
What Makes Rachel Different?
Rachel is a pioneer in connecting lived experience with research to deliver practical, impactful solutions. Her work bridges the gap between families and professionals, creating a culture of collaboration, trust, and better outcomes.
Testimonials
Kind Words
“The best, most informative and engaging training I have ever been on.”
“I love the way you have made this accessible, professional, rigorous/ evidence-based, and yet also fun and easy to understand”
“I feel better equipped with my day to day practice and understanding of postural care needs.”
