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An inspiring, interactive and unique Digital CPD accredited study day sharing lived experience, research and best practice. Focused on equipping practitioners to effectively communicate and work in co-production with families of children/adults who have complex needs. Every delegate will leave better informed with practical ways to improve future practice.


When time and resources are limited, maximising interactions with family/carers is essential. Effective communication and co-production increases engagement, reduces complaints and improves outcomes.


Everyone in health, education or social care interacting with families of children/adults with complex needs: teachers, physios, OTs, SALTs, LSA’s, PCNs, communications team, primary, secondary and tertiary care practitioners – and many more.


4 hours on-line ‘face-to-face’ training via Zoom meetings with 3 hours personal study accounting for 7 hours CPD accredited training.

  • Lived experience
  • The emotional journey of families
  • Research and evidence base around communication and co-production
  • Face-to-face, telephone and written communication
  • Barriers to engagement
  • Preparing for hard conversations
  • Reimagining communication and co-production in a post-covid world.


“I loved this training session, so useful and I really feel it will influence and change my practice as a nurse.” Paediatric nurse

“Training based on real experience making sure we remember real people in our practice. Excellent and would highly recommend.” Charity worker with Independent age

“Inspired to give parents more opportunity to make sure their voice and opinions are heard and understood.” Physiotherapist

“Everyone would benefit from this training” Teacher

“It has been a valuable, powerful session with an insight to families we work with. It’s been great to see and hear where we can improve connections.” Allied Health Professional

“This course was very impactful and thought provoking. It will definitely influence the way we interact with parents and carers.” Lead at Outstanding Social Care provider

“This session was powerful and inspirational. It has given me the confidence to work more positively with parents and carers and I feel more competent to do so.” Hospital administrator


Rachel Wright is founder of Born at the Right Time, author of The Skies I’m Under, nurse, award winning blogger, speaker, trainer and mum of three sons; one who has severe disabilities and life-limiting epilepsy.

Born at the Right Time is passionate about bridging the gap between professionals and families. Using effective communication, co-production and community, Born at the Right Time helps families feel connected and equips the many professionals they encounter.

Book via Eventbrite here.

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